Review Guidelines

To maintain the integrity and usefulness of reviews, we do not allow the following types of content:

Advertising and spam: Any content that is promotional, self-promotional, or deemed irrelevant will be removed.
Offensive or inappropriate language: Disrespectful, defamatory comments or those containing any form of violence will not be tolerated.
False or misleading information: Reviews must be 100% truthful and based on real experiences.
Impersonation and anonymity issues: Only real patients (or their accredited caregivers/guardians) can leave reviews. If a false identity is used, or someone is impersonated to leave a comment, it will be immediately removed.
Medical complaints or reports of possible negligence: If you suspect possible malpractice, negligence, or a medical error that puts patient safety at risk, please report it to the appropriate authorities rather than commenting in a review.

Review and Moderation Process

All reviews submitted to Top Doctors UK go through a review/moderation process to ensure compliance with our guidelines. Reviews may undergo a double review if:

They contain inappropriate or offensive language.
There is suspicion that they are part of a coordinated campaign, either in favour of or against a professional, to defame them.
There are indications that the review is not truthful or related to a case involving a legal complaint.

If a review is deemed to require in-depth examination, it will be evaluated to determine whether it should be approved, modified, or rejected.

Reporting a Review

If you believe that a review violates our policy, you can notify us for it to be reviewed. We take these reports seriously and are committed to investigating them properly.

Cigna location Cardiff

Cigna

Clinics and centres in Cardiff