Digital Solutions: what we offer

The healthcare industry is constantly evolving, and in recent years so has the entire patient journey. Word of mouth no longer cuts it if you want to continue to be a key competitor in the market, and adapting your business to the online world that we live in is essential for your success.

Internet users grew from 4.1 billion in 2019 to 4.9 billion in 2021 and on top of that, 69% of patients now favour searching for a specialist online. This means keeping up with market trends and adapting to this ‘new normal’ are the keys to standing out amongst the competition.

Fortunately, we are ahead of the curve, and have done the hard work already to be set up and ready to take advantage.

In this blog post, we will review some of Top Doctors comprehensive digital solutions that will make you stand out from the crowd.

Patient reviews

Our tools start at square one, with your patient’s initial decision: Which doctor to choose.

Ratings, reviews, comments, “stars”, … We can call them whatever we want, but what isn’t up for debate is that 93% of prospective patients check feedback from previous patients to determine the quality of the service before making their decision on which doctor is the right fit for them. Essentially, your patient reviews are the shop window to your online practice and are a key stage in the patient decision making process.

The internet has made it possible for the prospective patient to easily find many different specialists, perhaps all of them highly qualified and prepared for the treatment they need, and because of this, we have introduced Review Me. ‘Review me’ is a system that guarantees all reviews come from real patients. People cannot leave reviews unless they are invited after having an appointment or consultation with a doctor, giving patients the peace of mind to feel safe when choosing one specialist over another.

Appointment and online scheduling

Once a patient has locked in on their preferred doctor based on their real reviews, it’s time for them to book their appointment. More and more patients prefer booking appointments online over calling the office because it avoids waiting on the line, allows them to see the doctor’s schedule, is accessible from any device and place, and simply put, because it is easy!

Providing the option of online booking gives patients the ability to choose the date and time that best suits them, and to send that request directly to the doctor or clinic of their choice.

To take it a step further, our internal statistics show that doctors who offer both diversified appointment slots across all 365 days, and an online schedule available on their profile, book more appointments both online and by phone, than doctors without them, ensuring the avoidance of losing any patients. It also reduces the time that clinical staff spend managing medical appointments, by 50%.

System to reduce absenteeism

With the increase of internet usage, we can also see a clear increase in Artificial Intelligence. AI has transformed practically every industry and has especially changed the way we book and conduct appointments. The AI with which the doctor’s agenda has been developed automatically sends appointment reminders to patients, giving them the option of changing the day and time of the medical visit. With forgetting appointments being the number one reason of missing them, this system provides an elevated way to reduce absenteeism.

Video consultation and private messaging

Due to the pandemic,  video consultation and private messaging undoubtedly had their boom during 2020. However, the use of this technology for healthcare services began to emerge before COVID-19. Because 70% of queries can be resolved remotely, the advantages of having this technology are obvious: saving time, saving money, breaking down geographical barriers, patient loyalty, and reduced absenteeism.  The importance and almost mandatory nature of having this service within the consultation is also indisputable.

Although we cannot leave face-to-face visits behind, we can combine both face-to-face consultations with digital ones to decongest the health system, reduce non-essential medical consultations and avoid unnecessary travel. This ability to balance is critical to the ever-adjusting new health.

Most importantly, online consultations must be carried out through specific platforms developed exclusively for health that ensure confidentiality, patient autonomy and security in the storage and sending of data. At Top Doctors, through our e-Consultation service, we provide a platform that complies with all regulations regarding security and GDPR. Additionally, it also has private messaging, videoconferencing, high image quality, convenient and secure payment, and is simple and easy to use for both patient and doctor.

Electronic prescription service

With the idea of ease and accessibility in mind, eliminating paper prescriptions is huge. 80% of patients want results and prescriptions to be available online so that is just what we have done. By providing electronic prescription services, prescribers and dispensers will only have to use one main process, leading to a faster, more secure, and more efficient service.

This regulated system guarantees a smooth transaction for the patient and the pharmacy when it comes to acquiring and dispensing the medicines that need a prescription.

At Top Doctors we work with REMPe, the only electronic prescription platform for the private sector that is approved by the WHO (World Health Organization), which responds to Royal Decree 1718/2010, and complies with the GDPR.

Medical evidence and data sharing platform

After an e-Consultation has been performed, the exchange of tests, photographs, reports or medical data between patient and doctor are necessary for the patient’s follow-up. This allows doctors to give a possible diagnosis or, simply, to request more tests.

This type of information must be shared over a platform that ensures the privacy of the information and shared data. At Top Doctors, we have a TD Drive platform that provides two-way communication, quick and easy ways to organise documents, a personalised cloud service, and the elimination of physical formats making it cheaper.

Once the process is complete and the patient has had their appointment and possibly their follow up, the cycle comes full circle. The patient will receive a request to leave a review of their doctor, and in turn the doctor gains more credibility.

Are you interested in joining Top Doctors? Only 1 in 5 Doctors pass our selection process, find out more via this link: https://europe.topdoctors.co.uk/join-us/