Privacy Policy - Terms & Conditions

Terms and Conditions of Use 

In providing you with an informative and safe experience while you use our online services, it is important that you understand the terms and conditions that regulate your interaction with us. 


Section A: Special Words used in this Document 

We use special words in this document to assist your understanding of its terms; the following expressions shall have the meanings set respectively opposite to them: 

 TopDoctors®, us, we” shall mean Top Doctors UK Limited 20-22 Wenlock Road, Islington, London, N1 7GU, London, United Kingdom 

you, your, User or Users” shall mean any person or persons properly utilising the Services or visiting the Services 

“Website” shall mean 

“App” shall mean any mobile or web application provided by TopDoctors® referring to this document. 

“User Information” shall mean any information or data relating to a User utilised in respect of the Services 

“Services” shall mean those services, data and information found within the Website, App or available from any database accessed from the Website or App 

“Doctor” shall mean any of the medical or other practitioners whose details are available from the Services and with whom appointments are able to be made by the User 

"T&Cs" shall mean these terms and conditions 

"Social Media Network" shall mean forms of electronic communication (such as websites for social networking and microblogging) through which users create online communities to share information, ideas, personal messages, and other content (such as videos). 

"Social Media Provider" shall mean the provider of a Social Media Network 


Section BActions that you Must Do or Take 

You must use the Services or any part of them: 

  • only by you for your needs or the needs of your dependent minors 

  • reasonably, accurately, with due care and taking proper care over access codes and passwords 

  • by ensuring that you have the necessary and compliant computer tools and software to connect to the internet 

The Services may include open source software tools or third-party libraries. These shall be governed by their own terms and conditions and your use of the Services shall  

  • be subject to the terms and conditions of the applicable license in connection with the use of such software or libraries. 

  • comply with all such licenses. 


Section C: Actions that you Must Avoid 

You must not in relation to the Services or any part of them: 

  • copy, reproduce, modify, distribute, transmit or alter any element of them; 

  • publish, display or represent any of them as yours or as belonging to anyone other than the rightful owner; 

  • conduct any other activity that could infringe any valid rights of TopDoctors® or other suppliers of products and/or services offered through them; 

  • extract the source code of them in whole or in part, including reverse engineeringtranslation, the creation of derivative versions or other activities developing or exploiting them; 

  • use their contents, including our or any associated trademarks as well as its software and source code, texts, photographs, graphics, reports, documentation, references, images and other audio-visual content 

  • for illegal purposes or  

  • for commercial purposes, or 

  • to breach the intellectual property of TopDoctors® or any third party (including any trademarks, brands, trade names or distinctive signs) 

  • use them for the collection of personal or professional information of any person other than you to which they may have access. 

  • breach any law or regulation effective within the jurisdiction where you have registered with us or from where you are accessing them 

If you or anyone acting on your behalf or as instructed by you breach the terms of this Section C or any other pertinent terms of the T&Cs then  

  • you, or such other persons as are appropriate, shall be responsible for any loss or damages directly incurred by TopDoctors® or any third party involved in providing the Services. 

  • TopDoctors® shall be entitled to immediately withdraw the Services from you or any other relevant person without notice. 


Section DUnderstanding the Implications for You in using the Services 

TopDoctors® are not responsible for  

  • any misuse or damage caused to you as a result of the loss of your user code/password and/or as a result of its use by a third party 

  • any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operation of the Services 

  • damage caused to computer equipment of Users including any damage caused by external sources either intentionally or unintentionally. 

The User is solely responsible for the data entered by them into the Services and to notify TopDoctors® immediately of any changes in circumstances or variation to personal information. 

TopDoctors® takes all reasonable precautions to protect User information and confidentiality but cannot guarantee that security or malicious attacks by third parties will be unsuccessful. 

The initial access to the Services by the User or anyone authorised by the User represents acceptance of these T&Cs, the Privacy Policy and the Cookies Policy.Some services or functions of the Services may be subject to particular conditions that, if necessary, modify or complement the T&Cs and which will be communicated to the User at the beginning of the provision of such service or function. 


  • assist in diagnosis,  

  • offer structured health information and  

  • provide the possibility of assisting interaction with a Doctor  

the Services may include applications provided by MEDIKTOR, who have been appropriately accredited and shall be solely responsible for their proper function in accordance with the conditions applicable on These services will be identified within the Services as relating to MEDIKTOR.  

The evaluation and information offered by the Services and MEDIKTOR is dependent on the accurate provision of data and information provided by the User.The evaluation may differ from the actual condition of the User due to an erroneous interpretation, by the Services and/or MEDIKTOR, of the input from the User.You are ultimately responsible for the information you provideIn any case, if you have any doubts about your health as a result of the evaluation by the Services and/or MEDIKTORyou should seek the assistance of a health professional. Iyou believe that you have a medical emergency, you should immediately contact the emergency services.  

The Services and MEDIKTOR  

  • do not recommend or validate the use of any particular drug or a particular clinical diagnosis 

  • do not recommend any therapy 

  • are solely and exclusively a source of information for the User 

  • are not capable of providing competent clinical judgement 

  • should under no circumstances be utilised by Users to self-medicate without having previously consulted a medical professional. 


Section ETopDoctors® Relationships with the User and the Doctor 


  • is an independent provider of the Services 

  • does not belong to, nor is sponsored by healthcare professionals, pharmaceutical companies, government entities, hospitals or private health centres 

  • is not financed through the sale of advertising. 

  • derives income from the sale of communication services, quality audit and consultancy, management and promotional activities. 

  • will use reasonable care in providing the textual description of the medical services offered within the Services  

  • are not responsible for  

  • articles published without the collaboration of a doctor which are written after medical research by our content editors according to public sources on the web 

  • for the information published on the personal pages of TopDoctors® members which is the responsibility of the doctors and healthcare professionals who are responsible for their accuracy and compliant with any law or regulation. 

  • for the scientific publications which are provided by specialist physicians, whose names are indicated in the title of the article.  

  • will use reasonable efforts to ensure the availability of the Services but no guarantee is given to the User or any other party. 

  • makes no representations or guarantees that the Services are free from defects and/or failures and accepts no responsibility for any such defects and/or failures. 

  • makes no representations or guarantees (either explicitly or implicitly) that the Services are appropriate for any specific purpose or their compatibility with any methods by which you access the Services. 

  • provide access to the Services on a temporary basis and reserve the right to withdraw or modify the Services without prior notice if it has a proper reason to do so. 

  • makes every effort to keep the information and content within the Services up-to-date and accurate but makes no guarantee of their accurate or currency.In the event that any inaccuracy is detected in the information or in the Web Content, TopDoctors® will reasonably endeavour to correct any possible error or omission as soon as possible. 

  • is not responsible for any possible interruption or unavailability of the Services caused by external causes such as faults in ISP equipment, failures in hosting equipment, faults in Communications networks, power failures, natural events, acts of God, force majeure, acts of war or censorship, and legal restrictions or updates conducted by TopDoctors.  

  • reserves the right to withdraw the use of the Services, either temporarily or permanently, to any User that violates any of the T&Cs.  

  • on providing prior notice to the User, reserves the right to withdraw the use of the Service, either temporarily or permanently, in whole or in part where it deems it appropriate to improve the operation of the Services for other users of the Services 

If the assistance of a medical professional is required, TopDoctors® acts as a platform for the User to book the services of the Doctor and no contract is formed between TopDoctors® and the services provided by the Doctor.   

Choosing a doctor is an important decision that should not be based solely on advertising or advertisements within the Services. 

TopDoctors® is the name attributed to the Services and not a claim of superiority 

The quality of medical services provided by any Doctor, medical practitioner or provider of other services obtained through the Services is not guaranteed or warranted in any way by TopDoctors®. The choice of a Doctor via the Services does not imply that a cure to any condition is available. 

The information presented on the Services does not constitute medical advice, nor a referral medical service.  

TopDoctors® is not responsible for the conditions, limitations or fees that may be associated when  contracting for the Services of the Doctor. 

The User accepts and acknowledges that failure to comply with any term, circumstance or condition imposed by the Doctor may result in cancellation of the  Doctor’s service. 

TopDoctors® together with its partners, collaborators, employees and representatives are not responsible for any errors or omissions within the Services or other content that can be accessed through it. 

TopDoctors® together with its partners, employees, employees and representatives are not responsible for any damages incurred by the User or any other party arising from the use of the Services, or for any action taken on the basis of the information provided in the Services. 


Section FPractical Matters 

In the event of any conflict between these T&Cs with any previous version unless otherwise stated the provisions of these T&Cs shall prevail. 

The Services and other material includes content that is accessed through links that send the User to other pages and Internet portals ("Links"). In no case does the inclusion of Links entails the existence of agreements nor the recommendation, promotion or identification of TopDoctors® with the websites or persons to which such links provide direction, with said contents or services. 

TopDoctors® reserves the right to make modifications to these T&Cs when it deems appropriate, or as may be required by law which modifications will be deemed to be accepted by the User on their next access of the Services after the date of the modifications. In the event that substantive changes are made to these T&CsTopDoctors® will use reasonable endeavours to inform the Users of the changes made. However, it is the User's responsibility to periodically verify the existence of updates to these T&Cs . 

All notices and communications to TopDoctors® by the User shall be made either by email to or by recorded or guaranteed post 

All notices and communications by TopDoctors® to the User shall be made either by email to the email address last recorded by the User utilising the facility within the Services or by recorded or guaranteed post at the address last recorded by the User utilising the facility within the Services 

Email communications are deemed to be received within one working day and communications by post within two working days. 

These T&Cs are governed by the Laws of England and both TopDoctors® and the User agree to submit to the exclusive jurisdiction of the English Courts. 


Section GPayments 

TopDoctors® only accept payments made by such payment providers as shall be identified within the relevant part of the Services.  

For your convenience, and to protect information relating to your payment, all payments are made through the secure server of an online payment providerAll relevant information regarding the payment will be downloaded automatically and invoices will be sent to you immediately by email. 

If the payment cannot be made, you will be asked to provide updated information on the payment.In the event that any amount remains unpaid for a period of more than fourteen (14) days, TopDoctors® may proceed to temporarily suspend the User´s access to the ServicesTopDoctors® reserves the right to charge interest at an annual rate equal to the Bank of England basic rate increased by 4%, on all amounts outstanding will be charged if payments are not made for a period of more than thirty days from the date of issue of the invoice. 

Except in the case of obvious arithmetic error a simple statement from an authorised official of TopDoctors® shall be sufficient evidence of the sum due. 

If you have any doubts over the amount charged you should immediately contact TopDoctors® by email on  

TopDoctors® will comply with all of lawful requirements imposed by the payment provider and statute in administering the payments. 


Section HPrivacy Policy 

By using this the Services the you acknowledges your acceptance of this Privacy Policy and agree to itterms. If you do not wish to accept this Privacy Policyyou should immediately exit the Services 

TopDoctors® acknowledge and emphasise the importance of data protection and confidentiality for the user. The creation of relationships depends upon privacy of data and confidentiality. User Information is stored securely in accordance with the legal standards. 

This section H describes how User Information may be utilised and the circumstances in which the User Information will be kept confidential, unless there is 

  • a legal obligation or legal requirement for disclosure by TopDoctors® to any proper Courts of Law, Government Agencies and any other official agency or party who has a legal right to the User Information 

  • an imperative to report a matter contained within User Information to the police or other relevant authority. This is where TopDoctors® reasonably believe a serious crime has been or is about to be committed or where TopDoctors® reasonably believe that an individual is in serious danger. 

  • The express consent of the User 

The User shall have the following rights in relation to the protection of their data. The User may: 

  • exercise their rights of access, rectification, cancellation and choice on the use of personal data under the Data Protection Act and all other effective laws and regulations pertaining to the personal data of the User by contacting TopDoctors® providing proof of identity by sending photographic identification to  TopDoctors® together with the relevant request 

  • by email to or  

  • by post to TopDoctors® 10 Margaret Street, London W1W 8RL, United Kingdom. 

  • unsubscribe to newsletters via the last newsletter they received or by sending an email to 

  • send any queries  regarding the Privacy Policy, to TopDoctors® 10 Margaret Street, W1W 8RL, London, United Kingdom, or email us at 

Where you have accepted push notifications you will be advised of notifications on devices selected by youYour location will be used to provide geographically located services that you have selected.  

Information That May Be Collected and Used 

In order to utilise the Services, the User will be requested to provide various elements of data including an email address, mobile telephone number and various personal details including some health details. In addition, various security  measures will be in place and these may change from time to time to prudently maintain the confidentiality of User Information. The User Information will be shared with the Doctor and TopDoctors® will request that the Doctor deals with it confidentially and maintain the standards set out in these T&Cs 

The Services may interact with calendar and other services maintained by the Doctor including the provision of User contact information to the Doctor. This is to create an effective and efficient basis for the delivery of the User Information to the Doctor. 

Information of User interaction with the Services will be recorded as will the geographic details of the interaction and other pertinent information. This will be retained for a reasonable period to deal with any administrative, regulatory or taxation purposes and the interaction of the User with the Services. 

While TopDoctors® may gather User Information primarily to share with Doctors for the purposes of diagnosis, treatment and health related matters., TopDoctors® may also use unidentifiable, non-personal information collected from the Website for statistical analysis, improvement of the Services and promotion of the Services. 

The User Information shall not be shared with any third party other than as stated above. 

TopDoctors® may use the User Information to 

  • Respond to queries or requests for information that may be made by the user; 

  • Billing and collection of services. 

  • tcommunicate information about services, products and activities of TopDoctors® to the user  

  • send to the User the newsletter and online magazine of TopDoctors® 

  • send to the User information about products and services of third parties which are associated with TopDoctors®  

Topdoctors® obtains personal data provided by the User through the following means: 

  • by visiting or using the Services 

  • through the user registration, through the patient form or by booking a Doctor via the Services. 

  • through information that the user provides through the different services offered through the Services 

  • by requesting information or contact through the contact form on theServices. 

  • cookies and similar technologies for the Services 

TopDoctors® may disclose your personal information to a third party as part of the sale of TopDoctors® assets, or as  part of the process of changing  control of the company. Any third party to whom the assets are transferred or sold will have the right to continue to use the information provided by the user provided they have undertaken to TopDoctors® to comply with the terms of this section H. 

TopDoctors® may contract third parties to facilitate its services (such as maintenance, analysis, auditing, marketing and development). Such third parties will have limited access to user information only to perform these tasks on behalf of TopDoctors® access, and are obliged by TopDoctors® not to disclose it or use for other purposes, and in the case of being charged with processing TopDoctors® would have signed the corresponding contract with its obligations in protecting personal data. 

Social Media Sharing 

Social Media sharing may be initiated from within the Services Social Media sharing may collect the User’s IP address. This may also  forward information of which page the User is visiting on the Services and set a cookie to function properly.  

Social Media features are governed by the privacy policy of the company providing it. 

TopDoctors® creates corporate profiles on Social Media Networks such as but not limited to Facebook, Twitter and Google +, with the main purpose to advertise its products and services. 

There is no link between TopDoctors® and the  aforementioned social networks 

TopDoctors® will carry out the following actions: 

  • Have access to public profile information.  

  • Publication in the user profile of all information already published on the TopDoctors® page.  

  • Send personal and individual messages through the Social Network channels.  

  • Updates of the status of the page to be published in the user profile. 

Relationships and access to data within Social Media networks relies upon the methodologies of the Social network provider and the User can control their connections, content and actions in terms of those methodologies. 

The use of the connection through a Social Media Provider for registration or account opening with TopDoctors® is subject to the privacy policies and terms of use of the Social Media Provider. Certain of a User's data stored with the Social Media Provider will be transferred to TopDoctors®TopDoctors® have no responsibility over the transfer of such of the user's data and shall have no liability to the User for any error or inadequacy with the process of transfer, the use by the User of the Social media Provider being the responsibility of the User. TopDoctors® may require additional information from the User to complete the data required by TopDoctors® 

 TopDoctors® may disclose your personal information to a third party as part of the sale of TopDoctors® assets, or as  part of the process of changing  control of the company. Any third party to whom the assets are transferred or sold will have the right to continue to use the information provided by the user provided they have undertaken to TopDoctors® to comply with the terms of this section H. 

TopDoctors® may contract third parties to facilitate its services (such as maintenance, analysis, auditing, marketing and development). Such third parties will have limited access to user information only to perform these tasks on behalf of TopDoctors® access, and are obliged by TopDoctors® not to disclose it or use for other purposes, and in the case of being charged with processing TopDoctors® would have signed the corresponding contract with its obligations in protecting personal data. 


Section ICookies Policy 

 TopDoctors® uses cookies for the running of the Services. 

Cookies are text files that contain small amounts of information that are downloaded to your computer or mobile device when you visit a website. Cookies are sent back to the original website at each subsequent visit, or to another website that recognizes them. Cookies are useful because they allow a website to recognize the user's device. Cookies can perform different functions such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving user experience. 

Cookies are classified according to the lifespan and the domain that manages them. 


SESSION COOKIE: designed to collect and store data while the user accesses a web page. It is used to store information needed in a single visit and is erased after the session. 

PERSISTENT COOKIE: the data is stored in the user’s device and can be accessed and processed during a period defined by the person responsible for the cookie. 


FIRST PARTY COOKIES: managed by web server of site you are visiting and shares same domain 

THIRD PARTY COOKIES: managed by a different web server and domain. 

Cookies have a number of uses: 

TECHNIQUE: cookies allow the user to navigate through a web page, platform or application and use the different options or services. 

CUSTOMISATION: cookies allow the user to access the service with the features specified by the user. 

ANALYSIS: cookies allow the monitoring and analysis of the behaviour of the users of the websites to which they are linked. 

ADVERTISING: cookies allows the management of the advertising spaces that, if applicable, are included in a webpage, application, or platform. This includes type of content or the frequency at which ads are displayed. 

BEHAVIORAL ADVERTISING: cookies allow the management of the advertising spaces that, if applicable, are included in a webpage, application, or platform. It stores information on the behaviour of users obtained through the observation of their browsing habits, this allows it to develop a specific profile to show advertising that is more relevant to the user. 


A breakdown of the types of cookies used on this website and their purpose: 







Google Analytics 



Google statistics 


Third party 

Google Analytics 



Google statistics 


Third party 

Google Analytics 



Google statistics 


Third party 

Google Analytics 



Google statistics 


Third party 

Google Analytics 



Google statistics 


Third party 

Google Analytics 



Google statistics 


Third party 




Proxy protection 


Third party