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Privacy policy

Website Privacy Policy and Confidentiality Undertaking

Privacy Policy of this website managed by Top Doctors UK Limited 20-22 Wenlock Road, Islington, London, N1 7GU, United Kingdom (“TopDoctors”)

In this webpage the following expressions shall have the meanings set respectively opposite to them:

“TopDoctors®” shall mean Top Doctors UK Limited  20-22 Wenlock Road, Islington, London, N1 7GU, London, United Kingdom

“User or Users” shall mean any person or persons properly utilising the Services

“Website” shall mean www.topdoctors.co.uk

“User Information” shall mean any information or data relating to a User entered into the Website in relation to any of the Services

“Services” shall mean those services, data and information found within the Website or available from any database accessed from the Website

“Doctor” shall mean any of the medical or other practitioners whose details are available from Website and with whom appointments are able to be made by the User

TopDoctors® acknowledge and emphasise the importance of data protection and confidentiality which are the cornerstone of its relationship with the User. The creation of medical relationships depends upon the primacy of data protection and confidentiality. User Information is stored securely in accordance with the highest standards.

The Website

The Website describes how User Information may be utilised, how it may be disclosed and how the User can obtain access to this information. The User Information will be kept confidential, unless there is a legal obligation or legal requirement for disclosure by TopDoctors® to any proper Courts of Law, Government Agencies and any other official agency or party who has a legal right to the User Information an imperative to report a matter contained within User Information to the police or other relevant authority where TopDoctors® reasonably believe a serious crime has been or is about to be committed or where TopDoctors® reasonably believe that an individual is in serious danger.

The purpose of the Website is to make available to the User information and data relating to medical and other practitioners together with explanatory articles, videos and other media covering various medical issues. In addition, the User may seek the services of a Doctor and make appointments with such Doctor.

Information That May Be Collected and Used

In order to utilise the Services, the User will be requested to provide various elements of data and information including an email address, mobile telephone number and various personal details including some health details. In addition, various security procedures will be required and these may change from time to time to prudently maintain the confidentiality of User Information. The User Information will be shared with the Doctor on the basis that the Doctor will deal with it confidentially and maintain the standards set out in this webpage. The Website may interact with calendar and other services maintained by the Doctor so as to create an effective and efficient basis for the delivery of the User Information to the Doctor.

The Website will retain for such sufficient period to deal with any administrative, regulatory or taxation purposes, the interaction of the User with the Website and Services.

While TopDoctors® may gather User Information primarily to share with Doctors for the purposes of diagnosis, treatment, and health related matters, TopDoctors® may also use the data collected from the Website as unidentifiable, non-personal information for statistical analysis, improvement of the Services, and promotion of the Services.

The User Information shall not be shared with any third party other than as stated above.

Obligations upon the User

The User should take great care over security, using the Website properly and not divulging the User’s password or other access information to any third party. Any loss of data or other issue arising from such action is not the responsibility of TopDoctors®. Because no website is 100% guaranteed from a focused security attack, TopDoctors® take all reasonable precautions especially having regard to the User Information, but they cannot guarantee that all such security attacks will be unsuccessful.


What is in a cookie?

A cookie is a simple text file that is stored on the User’s computer or mobile device by the Website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to the User’s web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows the Website to remember things like the User preferences.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used without them knowing. It is possible to block some or all cookies, or even to delete cookies that have already been set; but various functions of the Website are likely not to work properly or at all.

Social Media Sharing

Social Media sharing may be initiated from within the Website. Social Media sharing may collect the User’s IP address, which page the User is visiting on the Website, and may set a cookie to function properly. Social Media features are governed by the privacy policy of the company providing it.

Third Party Material

TopDoctors® shall not be responsible for any information provided by a third party to the Website or any links on the Website to any third party website, data service or other electronic communication (“Third Party Information”). The User shall utilise the Third Party Information at his or her own risk.

Data Protection Act

The User shall be entitled to a note of any data retained by the Website or TopDoctors® by contacting TopDoctors® in terms of the procedures governed by the Data Protection Act 1998 by writing to TopDoctors® at the above address.


By using this Website and the Services the User acknowledges his or her acceptance of this Privacy Policy and agrees to the terms provided on this webpage. If the User does not wish to accept this Privacy Policy and the terms of this webpage, the User should immediately exit the Website. The User should read this Privacy Policy on each occasion that the User accesses the Website as this Privacy Policy may change from time to time. The use by the User of the Website and Services following any changes to the Privacy Policy is deemed to be an acceptance by the User of those changes.