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FAQs

What is Top Doctors?

We are a global reference for international medicine and e-Health. We have brought together the most renowned specialists in Europe, Latin America and the USA with the aim of creating a team of the best physicians that the world has to offer. The key question we aim to solve is where to go for the best medical care in times of ill health. We are here to provide you with a point of contact with the doctors, and to guide you to the one that best suits your needs.

 

What we are not…

We are not a medical insurance company, an online medical consultancy, a patient forum, and we are certainly not just another list or online directory of doctors. Doctors cannot become part of our team simply by paying, they are selected by us from the very top.

 

What makes Top Doctors® unique?

The key difference is that at Top Doctors®, we only have top level doctors. All the medical specialists who form part of our medical team have passed a rigorous selection process that ensures this level of quality.

 

Are all the doctors at Top Doctors® private?

Yes, all our members offer private medical assistance. Many of them also offer public medical services in public institutions, as you can see in their professional history on their profile. We provide access to private medicine so that you can choose the best specialist for your particular case and the time and day of your visit, so that you do not have to wait to be recommended by a GP.

 

Can a doctor pay to be a member?

No. Being part of the Top Doctors® medical team has no cost: all doctors that fit our criteria can be featured free of charge, as we believe that patients have the right to access reliable information on the world’s best doctors. Each doctor also has the choice to opt for exclusive services like tailored digital marketing packs, if they so choose.

 

I can’t find a doctor in my area, or with the specialty I need, what can I do?

Our customer care team will be happy to help you to find the right specialist. You can contact us by phone on +4420 3808 1170 or by email at customercare@topdoctors.co.uk. Our medical team will help you to select the best doctor in the specialty you require, nationally or internationally, and they will put you in touch with them. You can then book an online appointment, use the live chat or telemedicine service, or simply contact them by telephone.

 

What are the benefits of contacting a doctor through our website?

We offer the latest advances in technology and e-Health, reliable information regarding treatments written by doctors themselves, as well as exclusive membership services that make the whole process as easy as possible. You can also book or change an appointment, adjust your profile, find out more about your symptoms or treatment, or read about the latest advances in health and wellness at any time and place.

Other benefits:

  • Telemedicine
  • Second medical opinion
  • Symptom checker
  • Live chat
  • WhatsApp
     

What are the advantages of having a Top Doctors® account?

  • You can book appointments with one click, as your details will be stored.
  • You can save your favourite doctors and medical centres. This avoids last minute searching for addresses and telephone numbers.
  • You can check, change or cancel your appointments at any time.
  • You can check your appointment history: all the details of all the doctors you visited in the past.
  • We send you a text reminder the day before the appointment.
  • You can make a comment or recommendation regarding your visit. This way you know that you are helping other patients to make an informed choice, and verifying the recommendation process.
  • Even if you do not have an account, the system will autofill your details if you are a returning patient (see our Privacy Policy for more details).
 

How do I create an account?

  • 1.- Click on the menu in the upper right corner of the page
  • 2.- Select Register and enter your details in the new user registration section.
  • 3.- Click on Create My Account and start enjoying the advantages of Top Doctors®
 

What security guarantees do I have when creating an account?

Your privacy and online security are of the utmost importance to us, we never share your details with third parties. Please see our Privacy Policy.

 

I have forgotten my password, what should I do?

Follow these steps:

  • 1.- Click on My Account which you will find at the top of the page
  • 2.- Underneath the fields for entering your account details, you can see the I have forgotten my password link
  • 3.- Click on it and enter your email address
  • 4.- You will shortly receive an email with a link to change your password
 

How can I modify my details?

Follow these steps:

  • 1.- Click on My Account which you will find at the top of the page
  • 2.- If you are not signed in yet, fill in your email address and password to access your Top Doctors® account
  • 3.- Once you are logged in, you can modify all your details using the My Details option
 

How can I unsubscribe?

To unsubscribe from Top Doctors®, please send an email to customercare@topdoctors.co.uk. We will delete your account as soon as possible. You may receive some information which was pending at the time of your unsubscription in the days following your request, but you will be fully unsubscribed within 15 days of the receipt of your request. This means that your data will be blocked, and we will only keep the information which is legally required.

 

Contact us:

Tel: 020 3808 1170 from Monday to Friday 08:00 - 17:00

Email: customercare@topdoctors.co.uk